Last updated: 20 July 2026

FROZN is currently pre-launch. We are finalising the delivery method for our first batch, including packaging, cold-chain testing and dispatch timings.

This page explains how delivery and returns are expected to work once FROZN products are available to buy. Final delivery details, pricing, dispatch days and delivery areas will be confirmed before orders open.

For questions, contact us at hello@frozn.co.uk

Pre-launch note

FROZN is not available to buy yet.

Joining the early access list does not place an order, reserve stock, or create a purchase commitment. It simply means we can contact you with launch updates, first batch access and FROZN emails.

Delivery area

We are planning to launch with delivery within selected UK areas first.

Final delivery areas will be confirmed before orders open. If your postcode is not available at launch, we may not be able to deliver to you immediately.

Frozen delivery

FROZN products are frozen food products and must stay frozen until stored correctly.

We are currently testing the delivery method to make sure orders can arrive in the right condition. This may include insulated packaging, frozen gel packs, next-day delivery, or another suitable frozen delivery method.

Full delivery details will be confirmed before launch.

Dispatch timings

Once orders are live, dispatch timings will be shown on the product page, cart or checkout before you place your order.

We may dispatch on selected days only to help protect product quality and avoid unnecessary delays over weekends or bank holidays.

Receiving your order

Once FROZN is live, please make sure you can receive your delivery or collect it promptly after delivery.

When your order arrives:

• unpack it as soon as possible
  
• place the pouches in the freezer immediately
  
• follow the storage and cooking instructions on the packaging
  
• do not refreeze if the product has thawed
  

If your order arrives damaged, delayed, thawed, missing items, or not in the condition expected, contact us as soon as possible at hello@frozn.co.uk

Please include:

• your order number
  
• photos of the parcel and product
  
• a short description of the issue
  
• the delivery time, if known
  

Delivery issues

If there is a problem with your delivery, we will review it case by case.

Depending on the issue, we may offer a replacement, refund, partial refund, discount code or another appropriate solution.

Because FROZN is a frozen food product, we may need photos and delivery details to understand what happened.

Returns

Because FROZN products are frozen/perishable food products, we cannot accept change-of-mind returns once an order has been dispatched.

This does not affect your legal rights if a product is faulty, damaged, unsafe, not as described, or otherwise not supplied as required by law.

Cancelling an order

Once products are live, if you need to cancel an order, contact us as soon as possible at hello@frozn.co.uk.

If your order has not yet been packed or dispatched, we may be able to cancel it and issue a refund.

If your order has already been packed or dispatched, we may not be able to cancel it because it is a frozen/perishable food product.

Refunds

If a refund is approved, it will usually be processed back to your original payment method.

Refund timings may depend on your bank, card provider or payment provider.

Contact

For delivery, returns or order questions, contact:

FROZN LTD

71-75 Shelton Street

Covent Garden

London

United Kingdom

WC2H 9JQ

Email: hello@frozn.co.uk

Company number: 16896246